हिंदी
Chandigarh, 18 March 2026
The Haryana Right to Service Commission has directed improvements in the functioning of the online portal operated by the MSME Directorate, emphasizing the need to make the service delivery system more effective. The Commission noted that several important suggestions had already been given earlier, with an expectation of continuous improvement.
In its order, the Commission stated that even in decisions passed in 2025, it was observed that a key department of the Haryana Government was unable to provide proper software for resolving issues related to industrialists, particularly those associated with Micro, Small and Medium Enterprises (MSMEs). It was highlighted that despite spending lakhs of rupees on a portal developed through a private company, details of approved cases do not appear in the login accounts of concerned officials, affecting the payment process and forcing applicants to approach multiple offices and even the Commission.
The Commission noted that despite earlier directions, no significant improvement was seen. The complainant, whose applications were reopened in September 2023, finally received the benefit in 2026. As per the notified services, such cases are required to be resolved within a stipulated time frame of 45 days. A delay of more than two years is against the spirit of the Right to Service Act.
The Commission further stated that explanations such as technical issues in the portal, migration to a new system, or cases not appearing on the dashboard cannot be fully accepted. It is the department’s responsibility to ensure an effective monitoring mechanism so that genuine applicants are not made to wait for years. Such instances not only cause hardship to applicants but also negatively impact the service delivery system and the state’s ease of doing business environment.
Considering the delay in service delivery to be completely unjustified, the Commission, under Section 17(1)(h) of the Act, directed the Director General, MSME, to provide compensation of ₹5,000 each in two cases, totaling ₹10,000, to the complainant. The Commission also clarified that the Director General may recover this amount from the concerned officer or entity found responsible for the delay.
The Commission further instructed the Director General, MSME, to take immediate corrective measures in the functioning of the portal developed by private company M/s V-Excel and to ensure a monitoring system that prevents applications from not appearing on the portal or remaining pending due to technical issues. A detailed compliance report has been sought by April 15, 2026.
A copy of the Commission’s order has also been sent to the Commissioner and Secretary, Industries and Commerce Department, Haryana, for necessary action. With these directions, the Commission has disposed of the complaint.
