English
क्षमा करें, यह समाचार आपके अनुरोध की भाषा में उपलब्ध नहीं है। कृपया यहाँ देखें।
Chandigarh, 17 July 2025
The Haryana Electricity Regulatory Commission (HERC) has strengthened its three-tier Consumer Grievance Redressal Forum (CGRF) mechanism to ensure timely, transparent, and effective resolution of electricity-related complaints from consumers across the state. In a recent appointment, the Commission named Mr. Yog Raj, a retired Chief Engineer, as the Chairperson of the Corporate CGRF at Panchkula, under the jurisdiction of Uttar Haryana Bijli Vitran Nigam Limited (UHBVNL).
This appointment has been made under Section 42(5) of the Electricity Act, 2003 and Regulation 2.4 of HERC Regulation No. HERC/48/2020. As per the official order, the tenure of the Chairperson is fixed for two years or until the age of 65, whichever is earlier.
Under the structured three-tier CGRF system, consumer complaints are categorized by the amount in dispute as follows:
Up to ₹1 lakh — handled by 21 Circle-level CGRFs
Between ₹1 lakh and ₹3 lakh — handled by four Zonal CGRFs
Above ₹3 lakh — handled by two Corporate CGRFs, located at Panchkula and Gurugram
However, issues related to electricity theft, unauthorized load, and revenue loss fall outside the jurisdiction of CGRF. All other consumer grievances are eligible for redressal through this mechanism.
If a consumer is dissatisfied with a CGRF order, they may file an appeal before the Electricity Ombudsman, Mr. R.K. Khanna.
HERC Chairperson Mr. Nand Lal Sharma and Member Mr. Mukesh Garg have issued clear instructions to ensure that grievance redressal is time-bound, impartial, and strictly implemented and non-compliance with CGRF decisions will lead to legal action by the Commission.
