English
ਮਾਫ਼ ਕਰਨਾ, ਇਹ ਖਬਰ ਤੁਹਾਡੀ ਬੇਨਤੀ ਭਾਸ਼ਾ ਵਿੱਚ ਉਪਲਬਧ ਨਹੀਂ ਹੈ। ਕਿਰਪਾ ਕਰਕੇ ਇੱਥੇ ਦੇਖੋ।
Chandigarh, Aug 3 – A total of 2,17,754 calls were received on Haryana Emergency Helpline Number 112 in the first 500 hours from 13.07.2021 at 8:00AM onwards after this ambitious project was launched by the Hon’ble Chief Minister of Haryana, Sh. Manohar Lal in the gracious presence of Home Minister Sh. Anil Vij and Hon’ble Speaker Haryana Vidhan Sabha Sh. Gian Chand Gupta.
Presenting this information here today, Additional Director General of Police Telecom and IT, Sh. Arshinder Singh Chawla, who is also the Nodal Officer of Haryana 112 project, informed that out of these total calls, 31,717 calls were from those who had genuine need for help out of which, 25,826 emergency vehicles dispatches were made to the incident location to support the citizen in distress. Remaining calls were majorly enquiry calls, blank calls, appreciation calls and missed calls etc. The system has the capability to manage the missed calls and ensures that all the missed calls are properly addressed by calling back the callers.
Out of the total actionable calls received at the unified emergency helpline number in the first 500 hrs, as many as 23,924 calls needed police assistance, 2,836 ambulance services and 241 people requested for fire services. Out of the total dispatched calls, multi-service dispatches have also happened in which the system dispatched multiple services on a single call.
Sh. Chawla further informed that initially the response time was on the higher side than expected. A continuous improvement has been observed on the basis of learnings and day-today monitoring to bring down the response time between 15-20 minutes. He congratulated Udai Singh Meena, SP/ERSS and the remaining team members for their hard work to bring down the average response time from approx. 34 minutes (as on 13.07.2021) to less than 20 minutes (as on 02.08.2021). He further added that Haryana Police is committed to provide prompt and efficient emergency services to the residents across the State and is taking all necessary steps in this regard.
The project has been initiated with the integration of Police, Ambulance and Fire emergency services to start with. It is a new and complex system in terms of its multi-dimensional components and spreads across the state, hence some issues in the system including delay in response, capturing accurate location of the victim etc. did occur in the initial stage after go-live. Despite of these issues, the project took-off smoothly without any critical issue affecting the system. Now, Haryana 112 is improving rapidly by incorporating suggestions and feedback from residents of Haryana. Feedback calls are being made to the victim within 24 hrs after availing the emergency service. Haryana Police appeals to the victims to provide their feedback and valuable suggestions about the Haryana 112 services, so that Serving and Improving (SAI) could be ensured for better services to the residents of Haryana, he added.
It is worthwhile to mention that, this round-the-clock emergency response support system (ERSS) started functioning from the State Emergency Response Centre (SERC) in Panchkula and Mirroring emergency response centre (MERC) in Gurugram with highly equipped 601 Police Emergency Response Vehicles (ERVs) across the State.
