English
ਮਾਫ਼ ਕਰਨਾ, ਇਹ ਖਬਰ ਤੁਹਾਡੀ ਬੇਨਤੀ ਭਾਸ਼ਾ ਵਿੱਚ ਉਪਲਬਧ ਨਹੀਂ ਹੈ। ਕਿਰਪਾ ਕਰਕੇ ਇੱਥੇ ਦੇਖੋ।
Chandigarh, 30 July 2025
The Haryana Right to Service Commission has imposed a fine of Rs.1,000 on an employee of the electricity department for delay in providing a service. The amount will be deducted from the officer’s salary and paid to the complainant as compensation.
The complainant, a resident of Radaur, had submitted a complaint to the Commission stating that he had requested the disconnection of his NDS electricity connection in August 2024. At the same time, he had asked the department to adjust the security deposit of that connection into another active account at his home. However, despite repeated requests and several visits to the office, no action was taken. Later, he applied online in March 2025, after which he was informed in July that the security amount had been adjusted in the June bill. The complainant demanded compensation for the nearly nine-month delay and action against the responsible officer.
The spokesperson of the Commission said that it was found during the hearing that both account numbers were clearly mentioned in the consumer’s application. Still, due to a clerical mistake, the consumer clerk issued a PDCO for the residential connection instead. Although the error was later corrected, a new PDCO for the correct account was never issued, and the amount was also not adjusted in time. It was finally done in April, after the online application.
Considering all the circumstances, the Commission held the consumer clerk responsible for the delay and imposed a fine of Rs.1,000 under Section 17(1)(h) of the Haryana Right to Service Act, 2014. This amount will be deducted from the August salary and paid to the complainant in September. The Sub-Divisional Officer has been directed to submit a compliance report to the Commission by September 10.
